Terms and Conditions

All items made at Fuzzylovers are lovingly hand-made with your pets safety our top priority.

DELIVERY

Since we make as ordered, we try to ship within a few days, but please allow us up to 10 business days from cleared payment to ship your products. 

If for some reason there is a delay, we will let you know.  

PAYMENT

1. Payment is made through Fuzzylovers.com at the time of checkout. If you would like to pay by check, postal order or by credit or debit card over the telephone please contact me. If paying by check or postal order your items will not be sent until check has cleared.

2. Custom orders are welcomed. We require payment in advance of your products being made. Please allow a minimum of at least 10 WORKING days for your product to be made and dispatched (this may increase slightly due to circumstances out of my control on rare occasions)

How we Ship

Shipping is by USPS

Standard Mail unless upgraded to Priority Mail at checkout. 

Shipping:

Our shipping is free within the USA with all orders of $25.00 and over.

Free shipping does not include insurance but DOES include a tracking number when paid with PayPal.

Insurance may be purchased for an additional fee.    Please contact us if you want this option.

We do ship International

We ship Monday-Friday.

What if my package gets sent back?

It is the responsibility of the buyer to ensure that their PayPal address is up to date.   If for any reason your package does get sent back to us, Fuzzylovers will take no responsibility (Unless it was a mistake on our part) if the address is incorrect and the items are dispatched to the address given on the PayPal payment advice.   We do not pay for extra fees, nor do we refund shipping charges.   We ask that you PLEASE look at all shipping details before completing your order.

Can I make returns?

We will take returns on unused items only.

7-day money back must contact within the 7-day period after you receive your product.

Buyer is responsible for all postage.

All the other facts:

All of our items come with enough hooks to hang the items ordered.   If you would like more, they can be ordered.

Some of our items also include chain.   The length will be 6" per section if you need more please contact us for pricing. 

Most all of our items are reversible, with the exception of the hideout hammock and the peek and play tunnel. 

What does “Safe” bedding mean?

We know as owners, you are very cautious of loose threads and/or exposed threads to your small pets.  Sugar Gliders are known for digging and clawing in their bedding and when threads are exposed to these small creatures, it is very likely the situation will become deadly.  We are very aware of this and use hidden seams with a very tight 0.08mm stitch length using high quality thread to ensure their safety.  We do have a 2-3 inch section that is sewn, where we turn the piece inside out to make the hidden seams and need to close it up.  Your pet's safety is extremely important!    

Who are these products for?

Most of our products are made for Sugar Gliders along with Ferrets, Rats, Hamsters, Ginny Pigs, Hedgehogs and more.  Please purchase our products with your pets needed size in mind, as some of our products do not fit larger sized pets.   Please contact us if you need a different size. 

Wear and Tear:

We strongly suggest you check items frequently for any signs of wear and or holes and remove/replace when necessary for your pets safety.

We are not responsible for the wear and tear on any products.

For best results we suggest washing in cold water and air drying.   If you choose to use dryer, put on coolest setting.

Privacy Policy:

Information We Collect:   

Fuzzylovers is a family owned and operated business and we value everybody's personal information. We will not for any reason share your personal information with anyone.

Contact us:

We will do our best to contact you back as soon as possible, within 24 hours. You can contact us via e-mail. E-mail is the best way to assure contact.

the email link is at the top of the page or can fill out the contact page.